Buyer FAQs

Buyer FAQs

1, Do I need to register to purchase?

Yes, you need to register. Registered with your Name, Mobile Number, or Email ID. If you are not yet registered, you will be prompted to complete your mailing and billing profile as part of the Design purchasing process.

2, How do I find the design I’m searching for

We have a different category for embroidery design and digital print design. We have categorized Sub Category as per Different Concepts and trends. You can Narrow your search results by using filter options. Enter a keyword or design code in the search bar for the specific designs you are looking for.

3, How do I get detailed information about Design?

To view in-depth information about Design, go to the Design Details page by clicking any thumbnail image on the Search Results page or the category listing page. The Design Details page provides complete information about the design, such as keywords associated with that design, Specifications, file sizes, and additional information.

4, How safe is it to use my credit card on your site?

We use the latest encryption technology to help ensure that your information is kept safe while in transit. DESIGNDEKHO is a secure e-commerce site. Your payment information will be routed, processed, and secured through PAYTM.

5, What file Type will I receive

If you purchase an Embroidery Design you will receive.EMB file or any other file that is mentioned in the design Description. This can be opened in Wilcom software or any other embroidery design software.

If you purchased a digital print design you will receive a layered Adobe Photoshop PSD files or Adobe Illustrator EPS/AI or JPEG image at the size you specified when purchasing. This file can be opened in packages such as Adobe Photoshop.

All Designs should be zipped into. ZIP format. So you have to unzip that file before using it.

Contact [email protected] if you have any issues with files – we can contact the designer to resolve any file or design problems

6, Returns & Refunds on patterns?

For obvious reasons, Downloadable Non-Exclusive License Designs are not returnable or refundable once purchased/downloaded. If your purchase is proven defective and you notify us within 10 days, we will either provide a replacement/update to that item or refund your transaction.

Any other questions? You can email us at [email protected]

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